Privacy Policy

1. Data controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you that the controller of your personal data is:

• Registered company name: Althia Limo SL
• Tax ID (NIF/CIF): B85732170
• Registered office: C. Jacinto Benavente, 12A, 28860 Paracuellos de Jarama, Madrid, Spain
• Contact email: reservas@althialimo.com
• Telephone: +34 620 99 70 07

2. Data we collect

We may collect the following personal data when you use our services or contact us:

• First name and surname
• Email address
• Telephone number
• Information about the service requested (dates, destinations, number of passengers, pick-up and drop-off points)
• Any preferences you voluntarily share with us in order to personalise the service
• Browsing data through cookies (see our Cookies Policy)

We do not request or require special categories of data (health, beliefs, and similar). Please do not include such information in the free-text fields of our forms.

3. Purposes of processing

Your personal data will be processed for the following purposes:

• Managing bookings and enquiries: to process and confirm the transport services requested.
• Commercial communication: to respond to your enquiries and send you information about our services, provided you have given your consent.
• Legal compliance: to comply with the legal obligations applicable to our activity, including tax and transport regulations.
• Service improvement: to analyse and improve the quality of our services and the user experience.

4. Legal basis for processing

The processing of your data is based on the following legal grounds:

• Performance of a contract: where processing is necessary to provide the service requested.
• Consent: where you have given express consent to processing for commercial communication purposes.
• Legitimate interest: for the improvement of our services and the prevention of fraud.
• Legal obligation: where processing is necessary to comply with applicable legal obligations.

5. Data retention

Your personal data will be kept for as long as necessary to fulfil the purpose for which it was collected and to address any potential legal liabilities. As a general rule:

• Client data: for the duration of the contractual relationship and for up to 5 years after it ends.
• Commercial communication data: until you withdraw your consent.
• Accounting and tax records: for the periods required by tax legislation.
• Browsing data: as set out in the Cookies Policy.

6. Your rights

In accordance with current legislation, you have the right to:

• Access: find out what personal data of yours we process.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary.
• Objection: object to the processing of your data in certain circumstances.
• Restriction: request the restriction of the processing of your data.
• Portability: receive your data in a structured, commonly used format.
• Withdraw consent: at any time, without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, contact us at reservas@althialimo.com, stating the right you wish to exercise and attaching a copy of an identity document. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Disclosure of data to third parties

Althia Limo will not disclose your personal data to third parties, except in the following cases:

• Where necessary to provide the contracted service (for example, collaborating chauffeurs or partner suppliers involved in your booking).
• Service providers acting as data processors (hosting, email, form management), bound by a contract under article 28 of the GDPR.
• Where there is a legal obligation to disclose them.
• Where you have given your express consent.

Under no circumstances will we sell or rent your personal data to third parties for commercial purposes.

8. International data transfers

Some of the providers we use (for example, form or analytics services) may be located outside the European Economic Area. In such cases, transfers are made on the basis of an adequacy decision by the European Commission or by applying appropriate safeguards such as the Standard Contractual Clauses.

Note for the site owner: once you have chosen the final form and analytics providers, list them here by name so that this section reflects your actual set-up.

9. Security

Althia Limo applies appropriate technical and organisational measures to guarantee the security of your personal data and to prevent its alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which it is exposed.

10. Amendments

Althia Limo reserves the right to amend this privacy policy to adapt it to legislative or case-law developments. Where this occurs, the change will be announced on this page sufficiently in advance of its application.